Refund policy

This is a service performed on something you already own, so the usual returns language does not fit. Here is what actually applies.

Before we cut

You can cancel at any time before the blade goes in, for a full refund. Email us. If your book has already arrived we post it back to you, unbound and at our cost.

Once the glued spine is trimmed, the book cannot be put back the way it was. That is the point of no return, and we treat it as one.

If we decide we cannot bind it

We publish what we refuse — hardcovers, books too old or fragile to punch, blocks thicker than 1⅞ inches, and inner margins under half an inch. Sometimes that is only clear once the book is in front of us.

When that happens: we stop, we tell you why, and the book goes back to you untouched. You pay nothing, including the postage both ways. We would rather turn work away than do it badly.

The same applies if the inner margin turns out too tight to punch without eating your text. We stop and call before cutting, not after.

If we get it wrong

If the binding is defective — the coil is the wrong size, the holes are misaligned, the cover is damaged by our handling — tell us within 30 days of delivery and we will put it right at our cost, or refund you in full if it cannot be put right.

We photograph every book on the bench before any work starts, so the condition it arrived in is a matter of record rather than of memory.

Where a book is damaged beyond repair by our error, we refund everything you paid and cover the return postage. We cannot replace a book that is out of print, and we will not pretend otherwise.

What is not covered

• Wear that was already there. A cover that was soft or torn when it arrived will still be soft or torn after binding. Lamination is available if you want the cover reinforced before it goes back.
• Changing your mind after binding. The book cannot be returned to its glued state, so there is nothing to undo.
• Normal coil behaviour. A plastic spiral deforms and springs back when a book is dropped on it. That is the material doing its job, not a defect.

How refunds are issued

To the original payment method, within five to ten business days of us approving it, depending on your bank.

Getting in touch

Email info@nilyapress.com or call (703) 203 5430, Monday to Friday, 9:00 to 18:00 Eastern.